Shipping information

Last updated: 22 September 2026

Where we ship

We ship to the United Kingdom, the European Union and the United States. All available countries are shown at checkout.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email when your order is placed, and another email with tracking when it ships.

Delivery time

After processing, delivery usually takes 7–12 business days to the UK, EU and USA. Each product page shows an estimated delivery date before you buy. Delivery times are estimates and can be longer during peak seasons, bad weather or customs checks.

Shipping costs

Shipping is free on orders over €50. For smaller orders, the shipping cost is calculated and shown at checkout before you pay.

Tracking your order

Every order ships with tracking. Use the tracking number in your shipping email, or check your order on our Track Your Order page. Tracking can take 2–3 days to show the first update.

Orders in more than one parcel

Our products ship from different partner warehouses, so items from one order may arrive in separate parcels on different days. Each parcel has its own tracking number.

Customs, duties and taxes

Any taxes we collect are shown at checkout before you pay. Depending on your country, your local carrier may charge import VAT or customs fees on delivery. These charges are set by your country's authorities, not by us.

Wrong or incomplete address

Please check your shipping address carefully at checkout. If you notice a mistake, contact us within 12 hours of ordering and we'll correct it before your order is processed. We can't redirect a parcel once it has shipped.

Late or lost parcels

If your order hasn't arrived within 30 days of ordering, or the tracking hasn't updated for 10 business days, contact us. We'll check with the carrier and, if the parcel is lost, send a free replacement or give you a full refund.

Damaged parcels

If your order arrives damaged, please see our Returns & refunds page and contact us with photos. We'll make it right.

Contact

Questions about shipping? Email us at loyalora10@gmail.com or use our contact page. We usually reply within one business day.